FAQs: Shipping & Returns

Shipping & Returns

If I'm not happy with my purchase, can I return it?

My full shipping and returns policies are listed here.

What happens if I can't make it to a workshop that I paid for?

I'm a pretty reasonable lass and I understand changing plans or unforeseeable circumstances (we're living it, right?) but I have a no refund policy on workshops. However, you can send someone in your place OR attend a future workshop instead. 

How long will it take for me to receive my order if I live in Canada? The States? France?

Given the upside down world we are living in right now, I can't give really accurate estimates on shipping. But generally standard shipping within Canada takes about 1 to 2 weeks, to the United States is about 1 to 3 weeks and beyond ... your guess is as good as mine. Please contact me if you would like me to investigate standard or expedited shipping for a parcel to your part of the world: carmen@plystudio613.com